EWTN, Global Catholic Netowrk  

FREQUENTLY ASKED QUESTIONS

Watching EWTN online

 

Q: Does your streaming system work on Windows and Mac?

A: Yes. We will steam on both formats as well as Linux.
Try by clicking here: http://bcove.me/252s5qlo

 

 

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Q: How can I make the player full screen?

A: Double click on the video image and it will become a full screen, or you may have to click on the arrows on the corner. Press the “ESC” key to go back to player mode.

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Q: My player says “buffering” a lot and drops in and out.  My picture will sometime freeze. I lose signal or the video skips. What’s the deal?

A: If you are having connection or buffering problems, check your internet connection speed. Slow connect speeds and unstable/old dial-up modems may cause the EWTN stream to “never” play or to constantly buffer.

High Speed Internet will cure this, but if you follow the suggestions in this document, you should be able to achieve an acceptable level of reception.

 

If you have cable internet, your stream may be bogged down by others using your connection, in which case your provider cannot keep the stream going steadily into your computer.

You may have to upgrade your speed to a fast signal. A 1 meg speed should stop the buffering on the web stream.

 

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Q: How do I get your TV and Radio on my mobile device.

A: You can go to http://www.ewtnapps.com and follow the instructions.
 

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Q: Can I get EWTN TV and Radio on my iPhone, iPad, iTouch or Android?

A: You can go to http://www.ewtnapps.com and follow the instructions. We currently have an app for iPhone and Android devices with more to come.
 

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Q: Do you have Closed Captioning on the iPhone? Can I get Closed Captioning on my moblie device?

A: Go to settings, then Video. You will see an off / on switch for Closed Captioning.
 

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Q: I am trying to watch EWTN on my IPhone. When I choose either “Watch” or “Listen,” It opens up like it is going to play, but it only shows text similar to, “#EXTM3U #EXT-X-STREAM-INF:PROGRAM-ID=1…”.

A: This could be because your Plug-Ins on your Safari browser is turned off. To turn this back on, choose “Settings”, Go to “Safari” , Then “Plug-Ins”. This setting should be turned “ON”.
Open Safari, and try Watching or Listening again.

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Q: I see you link to smart phones like the iPhone and other devices but my Blackberry gives me a "unsupported format" when I try to watch the stream. Why does it not work on my Blackberry.

A: The iPhone uses one method of delivery of streams while the Blackberry uses several. We are working on getting stream to all devices.

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Q: I cannot get the live audio or video. What can I do?

A: In all cases: Make sure you have the lastest Flash on your computer.

If you are at work: See if someone else can get EWTN’s audio or video on their computer.

If they can, try clearing out your temporary internet folder and your internet history by hitting “Control” and “F5” at the same time. You won't see anything happen. This works in the background. Try launching the audio or video again. If that doesn’t work, see your IT department.

If they can’t, your IT department has probably blocked it and you are behind a firewall. If you could get audio and video before, ask if an upgrade has been done and EWTN live streams were blocked.

If you are at home: Clear out your temporary internet folder and your internet history by hitting “Control” and “F5” at the same time. You won't see anything happen. This works in the background. Try launching the audio or video again.

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Q: Why am I hearing your stream on a delay from the over-the -air broadcasts?

A: We send our over-the-air signal to a streaming company called Akamai. They process it and then we send it out over the Internet. This creates some delay. More delay is caused intentionally to allow the tuner a “buffer,” which picks up scrambled bits and then reassembles them so that it sounds as if nothing has been missed in the process. Believe it or not, this complicated process creates fewer drop-outs!
 

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Q: What does “No Streaming” mean?

A: “No Streaming” means that EWTN does not have the rights to air that particular program via the Internet. If you see a program tagged “No Streaming” EWTN cannot air the partiuclar program on Roku, mobile devices (phones/tablets) such as Android, iPhone, iPad, EWTN apps, or on EWTN.com. This is rare, but sometimes we only have television and/or radio rights to a program. Again, such programs will be tagged with No Streaming

Español
Si un programa se lista como "No Internet" quiere decir que no está disponible para el internet incluyendo aplicaciones móviles, Roku, iPad, iPhone, Android y el web.  

 

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Q: I love EWTN. Can I put a player on my website or blog?

A: Sure. Here is a link to embed the code into your page:

 

<!-- Start of Brightcove Player -->

<div style="display:none">
Same as Chromeless Video Player, but does not start playing until user manually starts playback
</div>

<!--
By use of this code snippet, I agree to the Brightcove Publisher T and C
found at https://accounts.brightcove.com/en/terms-and-conditions/.
-->

<script language="JavaScript" type="text/javascript" src="http://admin.brightcove.com/js/BrightcoveExperiences.js"></script>

<object id="myExperience2540526071001" class="BrightcoveExperience">
<param name="bgcolor" value="#FFFFFF" />
<param name="width" value="480" />
<param name="height" value="270" />
<param name="playerID" value="3087208525001" />
<param name="playerKey" value="AQ~~,AAABhgfpx9k~,oDdvuOi2gc8oo3kVpBAfFlHv7MZiJ1JV" />
<param name="isVid" value="true" />
<param name="isUI" value="true" />
<param name="dynamicStreaming" value="true" />

<param name="@videoPlayer" value="2540526071001" />
</object>

<!--
This script tag will cause the Brightcove Players defined above it to be created as soon
as the line is read by the browser. If you wish to have the player instantiated only after
the rest of the HTML is processed and the page load is complete, remove the line.
-->
<script type="text/javascript">brightcove.createExperiences();</script>

<!-- End of Brightcove Player -->

 

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Q: I’ve emailed you a question, comment, complaint or compliment and haven’t heard back from you today! Why?

A: We wish we could respond to everyone immediately, but we do not have 24/7 customer support. Please know that we appreciate all feedback and try to get back to everyone as quickly as possible!  viewer@ewtn.com

 

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Q: How can you give EWTN’s streams away for free?

A: They are not free. As Mother Angelica used to say, “We are brought to you by you!” Your donations keep these streams going. Broadband is not cheap. It costs a few cents for every minute you watch one of our live streams. Please remember us between your electric and Internet bills each month.   Donate online.

 

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Q: Why is there a 'commercial' or ad in front of the stream each time I start your program?

A:  We only run these fund appeals when we are in need.

 

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Q: I don't have cable or want to get rid of it. Is there a way to stream your signal to a TV?

A:  Yes. Go to www.ewtn.com/roku

 

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Q: Is there a way I can listen to EWTN radio instead of stayin on your webpage to listen?

A:  Yes. You can try iHeart, Tune-in, or iTunes Radio to listen to EWTN Radio. You also can listen by clicking on these links:

English :

High AAC #1

High AAC #2

MP3 #1

MP3 #2

Low End AAC #1

Low End AAC #2

 

Spanish :

High AAC #1

High AAC #2

MP3 #1

MP3 #2

Low AAC #1

Low AAC #2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
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EWTN Global Catholic Network
5817 Old Leeds Rd., Irondale, AL 35210 USA 1-205-271-2900